Oak & Eagle Solutions LLC ("Oak & Eagle," "we," "us") values your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use and share it, and the choices you have. By using our website or our services, you consent to the practices described here.
1. Information We Collect
A. Information you give us
We collect personal information when you contact us, send a message through the form on our website, request a quote or consultation, become a client, or sign an agreement with us. This may include your name, email address, phone number, company name, business address, billing information, and details about your business and project.
B. Payment information, processed by Stripe
Payments to Oak & Eagle are processed by Stripe, Inc. When you pay a deposit, an invoice, or a recurring retainer, your card or bank details are entered directly with Stripe on its secure systems. We never see or store your full card number or bank credentials. Stripe shares with us only what we need to manage your account: your name, email, billing address, payment amounts and status, and the last digits and brand of your card. Stripe's handling of your payment credentials is governed by Stripe's own privacy policy. How charges, refunds, and subscriptions work is described in our Payment Terms.
C. Information collected automatically
Our hosting provider automatically logs basic technical information about requests to the site, such as IP address, browser type, and pages requested, which is used for security and aggregate traffic statistics.
We use Cloudflare Web Analytics to understand how the website is used. It does not use cookies, does not track you across other websites, and reports visits to us only in aggregate.
We also use RB2B, a visitor identification service. When a business visits our website, RB2B may use the IP address, browser information, and cookies or similar identifiers to match the visit to a business and, where available, a business contact at that business, so that we can follow up. RB2B processes this information under its own privacy policy. If you would rather not be identified this way, tell us at the contact below and we will honor the request.
We do not use advertising pixels or remarketing tags. If we add other analytics or advertising tools in the future, this policy will be updated and the effective date revised.
D. Client business data
When we build or operate systems for a client, we handle that client's business data (for example operational records, customer lists, and financial figures) as a service provider under our written agreement with that client. That data lives in access-controlled environments dedicated to the client, is used only to deliver the contracted services, and can be exported by the client at any time. We may retain anonymized, aggregated statistics that do not identify any client, customer, or person and cannot reasonably be re-identified, to improve our services and build industry benchmarks. If you are a customer of one of our clients, that client's own privacy policy governs their relationship with you.
2. How We Use Information
- Respond to inquiries and provide quotes and consultations
- Deliver contracted services and manage projects and retainers
- Process payments, invoices, and refunds through Stripe
- Send service updates and, only with your consent, promotional communications
- Maintain security, keep records, and comply with legal obligations
3. Email & SMS Communications
If you opt in to receive communications from Oak & Eagle, you may receive appointment confirmations, service updates, billing notices, and, with separate consent, promotional messages. Message frequency varies, and message and data rates may apply. You can opt out of SMS at any time by replying STOP, or get assistance by replying HELP. You can unsubscribe from marketing email using the link in any message. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from any sharing described in this policy.
4. When We Share Information
We share information only with trusted providers, and only so they can perform services for us:
- Stripe, for payment processing
- Hosting and infrastructure providers, to run our website and the systems we build
- Email and text delivery providers, so your messages and ours arrive
- Analytics and visitor identification providers (Cloudflare Web Analytics and RB2B), as described in Section 1.C
- Contractors working under Oak & Eagle, who are bound by written confidentiality and data-security obligations
We may also disclose information when required by law, or to protect our rights, our clients, or others. If Oak & Eagle is ever part of a merger or sale, information may transfer as part of that transaction under the same protections.
5. Security & Retention
We use commercially reasonable administrative, technical, and physical safeguards, including access controls and encrypted backups, to protect information. No method of transmission or storage is completely secure. We keep personal information only as long as needed to provide services, meet legal and tax obligations, and maintain required records, then delete or anonymize it.
6. Your Rights
You may request access to the personal information we hold about you, ask us to correct or delete it, or withdraw consent to communications, by contacting us using the information below. California residents may additionally request details about the categories of information we collect and how they are used. We honor these requests as applicable law provides and never penalize you for making one.
7. Children's Privacy
Our services are for businesses and are not directed to individuals under 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this policy as our services and the law evolve. Changes are posted on this page with a revised effective date, and material changes are communicated to active clients.
9. Contact Us
Oak & Eagle Solutions LLC
215 South Gay Street, Auburn, AL 36830
Phone: (205) 568-9367
Email: contact@oakandeaglesolutions.com